Biography
Chris works as a user experience consultant at the Massachusetts Institute of Technology (MIT). His works focuses on researching and evaluating the accessibility and usability of websites and software. His interest also includes promoting inclusive design.
He has worked as a technical writer, information designer, user researcher, and consultant in his career at Northeastern University, Autodesk, Sun Microsystems, Genuity/BBN, Domain Pharma, Fidelity Investments, Paragon Imaging, HR Block, and the Commonwealth of Massachusetts.
Chris is a Senior Lecturer at the College of Professional Studies at Northeastern University, where he has taught since 2001. He has also taught at Harvard University, University of Wisconsin, Bentley University, and Emerson College. Chris also teaches undergraduate courses in modern Irish history.
Professional Experience
Chris has over 20 years of teaching practitioner-based courses within a university setting, and teaching graduate-level user experience, usability, content strategy, and user research courses. He also teaches undergraduate survey courses in modern Irish history.
His experience also includes a 20+ years in the information technology and software industry focusing on continually improving the user experience for end users.
Professional Activities & Accomplishments
Chris has been a long-term member of the User Experience Professionals’ Association (UXPA), including previously serving on Board of Directors of the Boston and International Chapter(s). He presents regularly at professional conferences worldwide on user experience topics.
Education
Area of Expertise
Selected Publications
- Co-authored article (with L. Gallant & G. Boone) published in Interdisciplinary Mobile Media and Communications, 2014. Mobile Usability: State of the Art and Implications Mobile Usability
- Co-authored article (with J. McGinn) published in ACM Transactions, Volume XX1.3, May/June 2014. Fast, Cheap, and Powerful User Research
- Paper presented at the 2013 IEEE/PCS Conference. Technical communication on life support: Content strategy and UX are the reclamation
- Paper presented at the 2010 IEEE/PCS Conference. User-centered design (UCD) and technical communication: The inevitable marriage
- Paper published in Working Papers in Irish Studies, 93-2 (1993). Jonathan Swift and his influence on eighteenth-century Irish economic historiography
