Francesca Grippa

Academic Title

Teaching Professor

Education:

Doctor of Philosophy from University of Salento- Lecce, Italy (2007)

Bio:

Francesca Grippa is Teaching Professor and Faculty Director for the Global and Social Enterprise portfolio, which includes the MS in Commerce and Economic Development, MS in Global Studies and International Relations, MS in Nonprofit Management, BS in Finance and Accounting Management, and BS in Management. She teaches courses such as Business Strategy, New Venture Creation and Principles of Management.

The focus of her academic expertise is at the intersection of innovation and change management, entrepreneurship and organizational behavior. Dr. Grippa is also Faculty Affiliate at Northeastern's Global Resilience Institute and Visiting Scholar at MIT's Connection Science (https://connection.mit.edu/).

Dr. Grippa’s research interests include collaborative innovation networks; entrepreneurship and change management. She is a long term research collaborator at the MIT Center for Collective Intelligence on themes related to Collaborative Innovation Networks (http://cci.mit.edu/coinsresearchpage.html).

Prior to joining Northeastern University, Dr Grippa was Assistant Professor of Innovation Management at the University of Salento, Lecce, Italy. She holds a PhD in e-Business Management, a Master's Degree in Business Management and a BS in Communication Sciences. In 2005 and 2006, she was a visiting scholar at the MIT Center for Digital Business in Cambridge, MA.

Professional Experience:

Dr. Grippa has collaborated with several organizations to help them assess and improve their internal communication and understand its impact on performance. Such organizations include Cincinnati Children’s Hospital Medical Center, Mount Sinai Hospital in New York City, and Leonardo S.p.A. (formerly Finmeccanica, an aerospace and defense company) in Rome, Italy.

Awards and Activities:

Dr. Grippa published several papers in peer reviewed journals, including the Journal of Business Research; Computers in Human Behaviors; Knowledge Management Research & Practice; and Social Networks. She co-edited three editions of the Springer proceedings on “Collaborative Innovation Networks" and was co-editor for a special issue on “Collaborative Innovation Networks”, in the International Journal of Entrepreneurship and Small Business.

Dr Grippa's research was featured in the March-April 2019 Harvard Business Review article "A Novel Way to Boost Client Satisfaction." The original paper, "The impact of virtual mirroring on customer satisfaction" was published in 2017 in the Journal of Business Research. Dr. Grippa serves as Program Chair for the International Conference on Collaborative Innovation Networks (http://coinsconference.org/). In 2016 she was appointed member of the Team Science Advisory Board of the European Project “GEDII”: Gender Diversity Impact - Improving research and innovation through gender diversity.

Publications:

Forecasting managerial turnover through e-mail based social network analysis

The impact of virtual mirroring on customer satisfaction

Combining different components of intellectual capital within clinical teams

Nurturing communities of innovation. Evidence from the aerospace industry

Google Scholar Citations

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Francesca Grippa

Academic Title

Teaching Professor

Education:

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Our Faculty Network

Francesca Grippa

Academic Title Teaching Professor

Education:

Academic Title

Teaching Professor