
Biography
A certified professional in healthcare quality management (QM) and risk management (RM) with significant experience in management and in developing implementation strategy and training for case management (CM), RM and quality improvement (QI) in healthcare both in the hospital and physician office settings as well as outpatient and clinic settings.
Professional Experience
Education: A Registered Nurse with a Master’s degree in Nursing from the University of Massachusetts – Amherst
Clinical Experience: RN in Maternity, Medical/Surgical and Operating Room Nursing. Management: Operating Room Nurse Manager
Healthcare Management Experience: Patient Safety Officer; Director of Case Management and Social Services; Director of Quality and Risk Management
Consultant:
Prevention and Wellness Trust – MA Department of Public Health Boston MA. 2014 – 2016
- Develop quality improvement tools and strategies and quality improvement support for grantees
Coverdell QI Stroke Registry – MA Department of Public Health Boston MA. 2008 – 2017
- Develop tools and conduct hospital site visits in a CDC/DPH collaborative for stroke care
Arkansas Department of Health Little Rock, AR. 2011 – Present
- Worked with the Arkansas Stroke Registry staff related to quality improvement activities and education
Central Main Medical Center Lewiston, ME. 2010
- Developed the assessment tool and completed RM assessments of 9 physician offices practices
Landmark Medical Center Woonsocket RI. 2004
- Assessment and restructuring of a case management model.
MetroWest Medical Center Framingham MA. 2004
- Interim Director of Case Management
University of Massachusetts Medical School Worcester MA. 2000-2001
- Restructured a drug utilization review PI program; included training facilitators and team leaders
Lemuel Shattuck Hospital Jamaica Plain, MA. 2000-2001
- Facilitated the strategic planning process creating a strategic plan
Cambridge Health Alliance Cambridge, MA. 2000-2001
- Developed and implemented a CM model and consulted for the QM Program
Professional Activities & Accomplishments
Professional Affiliations:
· Sigma Theta Tau – National Honor Society of Nursing
· National Association of Healthcare Quality
· Elected to the Board of the Massachusetts Association of Health Care Quality 2007, 2008. 2009, 2010
Publications:
“Nosocomial Pneumonia: Interdisciplinary Quality Monitoring”, (Jan./Feb. 1992). Journal of Healthcare Quality, 14 (1).
“The Quality Assurance Process – Validating the Quality of Emergency Room Services”, (July/Aug. 1992). Journal of Healthcare Quality, 14 (4).
“Controlling Nosocomial Infection in a Long Term Care Facility”, Infection Control in Long-Term Care Facilities Newsletter, Winter 1990.
Poster Presentation: The Northeast Cerebrovascular Consortium:
Massachusetts (MA) Coverdell Best Practices: Strategies to Improve Dysphagia Screening for Stroke Patients