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Joanne Labelle


Biography

A certified professional in healthcare quality management (QM) and risk management (RM) with significant experience in management and in developing implementation strategy and training for case management (CM), RM and quality improvement (QI) in healthcare both in the hospital and physician office settings as well as outpatient and clinic settings.

Professional Experience

Education:  A Registered Nurse with a Master’s degree in Nursing from the University of Massachusetts – Amherst

Clinical Experience:  RN in Maternity, Medical/Surgical and Operating Room Nursing.  Management:  Operating Room Nurse Manager

Healthcare Management Experience:  Patient Safety Officer; Director of Case Management and Social Services; Director of Quality and Risk Management

 

Consultant: 

Prevention and Wellness Trust –  MA Department of Public Health   Boston MA.               2014 – 2016

  • Develop quality improvement tools and strategies and quality improvement support for grantees

Coverdell QI Stroke Registry – MA Department of Public Health     Boston MA.                2008 – 2017

  • Develop tools and conduct hospital site visits in a CDC/DPH collaborative for stroke care

 Arkansas Department of Health                                                     Little Rock, AR.            2011 – Present

  • Worked with the Arkansas Stroke Registry staff related to quality improvement activities and education

 Central Main Medical Center                                                        Lewiston, ME.             2010

  • Developed the assessment tool and completed RM assessments of 9 physician offices practices

Landmark Medical Center                                                          Woonsocket RI.             2004

  • Assessment and restructuring of a case management model.

MetroWest Medical Center                                                         Framingham MA.            2004

  •  Interim Director of Case Management

University of Massachusetts Medical School                               Worcester MA.              2000-2001

  • Restructured a drug utilization review PI program; included training facilitators and team leaders

 Lemuel Shattuck Hospital                                                          Jamaica Plain, MA.            2000-2001

  • Facilitated the strategic planning process creating a strategic plan

 Cambridge Health Alliance                                                        Cambridge, MA.                        2000-2001

  • Developed and implemented a CM model and consulted for the QM Program

Professional Activities & Accomplishments

Professional Affiliations:

·         Sigma Theta Tau – National Honor Society of Nursing

·         National Association of Healthcare Quality

·         Elected to the Board of the Massachusetts Association of Health Care Quality 2007, 2008. 2009, 2010 

 

Publications:

“Nosocomial Pneumonia: Interdisciplinary Quality Monitoring”, (Jan./Feb. 1992).  Journal of Healthcare Quality, 14 (1).

 “The Quality Assurance Process – Validating the Quality of Emergency Room Services”, (July/Aug. 1992).  Journal of Healthcare Quality, 14 (4).

 “Controlling Nosocomial Infection in a Long Term Care Facility”, Infection Control in Long-Term Care Facilities Newsletter, Winter 1990.

 

Poster Presentation:  The Northeast Cerebrovascular Consortium:  

Massachusetts (MA) Coverdell Best Practices: Strategies to Improve Dysphagia Screening for Stroke Patients

Education

MS from University of Massachusetts Amherst (1989)

Area of Expertise

Patient Safety Officer; Director of Case Management and Social Services; Director of Quality and Risk Management; RN with various clinical experience